Kedoo.ro offers the following delivery methods:
Romania
• Cargus Courier, Delivery 1-3 days, 20 RON in ANY locality in Romania!
• Dpd Courier, Delivery 1-3 days, 20 RON in ANY locality in Romania!
• Free Shipping for orders over 300 Ron!
Bulgaria, Greece, Hungary
• Dpd Regional, Delivery 3-5 days, 60 RON or Free Shipping for orders over 750 Ron!
Austria, Belgium, Czech Republic, France, Germany, Italy, Holland, Poland, Spain
• Dpd Europe Zone I, Delivery 6-10 days, 99 RON!
Croatia, Denmark, Estonia, Finland, Latvia, Lithuania, Luxembourg,
Portugal, Slovakia, Slovenia, Sweden
• Dpd Europe Zone II, Delivery 6-10 days, 199 RON!
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Return of products ordered from Kedoo.ro
The return conditions are in accordance with the distance trade law
(Government Ordinance no. 34/2014)
THE LEGAL RETURN PERIOD IS 14 DAYS FROM THE TIME OF RECEIPT OF
THE PRODUCT BY YOU.
Please contact us, by e-mail, phone or on one of our social networks kedoo.ro
(facebook, instagram), to communicate your decision to return and if necessary
the new products for which you want to make the reservation. Any exchange of the
product will be made only within the available stock and after a special exchange
procedure, which we will communicate to you at the time of the telephone or
e-mail notification.
Once you have notified us, all you have to do is send us the product for
verification!
It is mandatory to use a protective packaging when shipping the product.
The returned product must not be damaged, must not contain traces of use, must be
in the original packaging with all accessories and labels intact and must bear
all the accompanying documents with which it was sent by Kedoo.ro If the returned
product is damaged, we reserve the right to refuse the return of the value of
this product, in which case the product will be retransmitted to you.
1. Exchange with another size or product:
If you want to change, come back with a message on facebook, instagram, whatsapp
or mail and with pictures of the product you want to change (we care that the
product is not worn and the labels, packaging are intact) or phone number
displayed on the site, between 11:00 and 13:00 (Monday - Friday) choose what you
want to change!
When the courier arrives with the product reserved for you, exchange with them
and pay the courier fee of 30 lei!
2. Refund:
You must let us know your intention to return, by phone or on social networks,
the product must be unpainted and the labels must be intact, then you will need a
bank account + the name of the holder you write on a piece of paper. Put the
paper together with the invoice and the product in the package, and send the
product to the address on the invoice with payment to the recipient
(2Y PREMIUM BY KEDOO SRL)! - The return fee is 20 lei, which will be deducted
from the total return products.
HOW CAN YOU SEND THE PRODUCT BACK BY CARGO CARRIER?
Call 0219330 or 0219282 and say that you want to register a package pick-up order
on contract 2Y PREMIUM BY KEDOO SRL, with pick-up from your address, and with
recipient 2Y PREMIUM BY KEDOO SRL, with payment to the recipient according to the
contract.
ADDRESS TO WHICH YOU WILL SEND THE PACKAGE:
To: 2Y PREMIUM BY KEDOO SRL
Address: 15 Banat Street, Room 1, Giurgiu, Giurgiu
!!!! We do not accept packages sent with a refund value in any form.
Return costs will be borne by the customer, unless you have received a product
other than the one ordered or if you have found that the product received has an
observable manufacturing defect, in this case all shipping charges to correct the
mistake. we will pay them and we will communicate the mode of transport we prefer
when you contact us.
The return of the amounts depending on the given situation will be made within a
maximum of 14 calendar days, a term calculated from the moment the product
reaches our records.
Free Shipping Order Returns:
- Full order return: The full amount on the invoice will be refunded
- Partial return: If the value of the stored items will be less than 300 lei, a
shipping fee of 20 lei will be charged, applicable to orders under 300 lei
(it is considered that you did not have an order of more than 300 lei and no free
shipping)
The return of the value of the products is not on the transport, it is done only
in a bank account that it is necessary to send to us on our e-mail address or
written on a note that you can put in the package when returning the product.
For orders paid with the card, the amount will be returned on the same card used
for trading, within 3-30 days of accepting the return.
By completing the order, which you knowingly did, you are deemed to have read and
agreed to our Terms and Conditions. Any subsequent complaint will not be
considered (we understand the customer's problems, we want everything to go
normally and the customer to be satisfied; we work at zero returning or changing
the product it was not ours).
If you do not agree with our policy, please do not order from this site. Any
subsequent claims will not be considered.
